Service Cloud

Overview:   

Increase customer satisfaction by closing support cases faster. The Salesforce system is a powerful tool to help Customer Service and Call Center Representatives build stronger communication and relationships with their customers and identify issues early to quickly solve their problems. Students will learn practical ways to work with accounts, contacts, cases and activities in Salesforce.


Topics:  

  • Introductions  and Login to Training Orgs
  • Overview of Salesforce for Service
  • Working with Accounts
  • Working with Contacts
  • Working with Cases
  • Working with Solutions
  • Working with Activities
  • Creating List Views
  • Working with Reports and Dashboards
  • Question & Answer

Duration:

  • 8 hours 
  • Two 15-minute breaks and a 30-minute lunch is provided (pizza/sandwiches and coffee)

Pricing:

  • $450 per student

Refund/Cancellation Policy:

  • Full refunds up to 7 days before the start of class training program. No refunds thereafter
  • Class payments are transferrable to another class training time if transfer is done 7 days before the start of registered class


Contact Us

Have questions? Contact us for more info

Salesforce Bootcamp Contact

For questions, please contact: 


Program Manager 

Shenin Mesdaghi

shenin.mesdaghi@asuccini.com

Training Location

2372 Morse Avenue, Irvine, CA 92614

(949) 800-7197