Frequently asked questions

Q: Do I need to back up my data?

A: There is no need for back up since Salesforce creates multiple copies of your data on different servers.


Q: Can Asuccini access the data that I store in my environment?

A: No, all information about your transactions is securely stored and cannot be viewed by anyone outside your company.


Q: Are the products subscription-based?

A: Yes, unlike traditional software you do not pay for licensing, hardware and IT team upfront.


Q: Are there any setup costs/upfront costs?

A: No, there is no other cost except the subscription fee.


Q: Is there an annual contract?

A: Yes.


Q: Can I quit using this system anytime?

A: Yes, you can stop using it anytime.


Q: Are there any fees for cancelling?

A: There are no fees for cancellation however, as you are charged yearly, you will be able to use the system until the end of that cycle.


Q: How do I install this? 

A: You just need to signup for the system, Salesforce allocates your space and installs all necessary packages within minutes.


Q: How do I migrate my existing info/database over to this system?

A: Contact us, we will walk you through that process as well.


Q:Is it possible to integrate another software/system with it?

A: Yes, it is very common that different standard tools integrate with Salesforce. Contact us for more information.


Q: What if I want to add a certain feature to this system?

A: Our specialists can help you with that by careful analysis of your requirements.


Q: Do you offer training sessions to use this program? 

A: Yes, please contact us for more information.


Q: I’m a broker, can I use this system?

A: Yes, absolutely.


Q: Is there a limit on the number of users per company?

A: No.


Q: Is it possible to assign different roles for people in the company logging into the system, restricting some views and functionality of the program?

A: Yes, currently there three pre-defined roles (standard user, lead user and accounting user) that can be assigned to different people in the organization.

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