Q: Do I need to back up my data?
A: There is no need for back up since Salesforce creates multiple copies of your data on different servers.
Q: Can Asuccini access the data that I store in my environment?
A: No, all information about your transactions is securely stored and cannot be viewed by anyone outside your company.
Q: Are the products subscription-based?
A: Yes, unlike traditional software you do not pay for licensing, hardware and IT team upfront.
Q: Are there any setup costs/upfront costs?
A: No, there is no other cost except the subscription fee.
Q: Is there an annual contract?
Q: Can I quit using this system anytime?
A: Yes, you can stop using it anytime.
Q: Are there any fees for cancelling?
A: There are no fees for cancellation however, as you are charged yearly, you will be able to use the system until the end of that cycle.
Q: How do I install this?
A: You just need to signup for the system, Salesforce allocates your space and installs all necessary packages within minutes.
Q: How do I migrate my existing info/database over to this system?
A: Contact us, we will walk you through that process as well.
Q:Is it possible to integrate another software/system with it?
A: Yes, it is very common that different standard tools integrate with Salesforce. Contact us for more information.
Q: What if I want to add a certain feature to this system?
A: Our specialists can help you with that by careful analysis of your requirements.
Q: Do you offer training sessions to use this program?
A: Yes, please contact us for more information.
Q: I’m a broker, can I use this system?
A: Yes, absolutely.
Q: Is there a limit on the number of users per company?
Q: Is it possible to assign different roles for people in the company logging into the system, restricting some views and functionality of the program?
A: Yes, currently there three pre-defined roles (standard user, lead user and accounting user) that can be assigned to different people in the organization.